We use JIRA and SLAdiator about 1 year ago successfully. We act as service desk and serve approximately 140 customers with the opening of approximately 400 tickets per month.
We use the report SLAdiator in regular meetings with customers showing the percentage of service metrics as pre-established with the client, and the Live Monitor by segment as our team is separated by customer segment, which facilitates the work in our day-to-day.
The Integration with JIRA works fine without presenting problems which greatly facilitates the work on a day-to-day.
We are a service company engaged in developing an open source telephony platform based on Asterisk (Snep).
One improvement that was requested to allow work schedules for different days of the week, for example, work on Saturdays at time differently than we do from Monday to Friday.
In summary, we are very pleased with the Sladiator.
Silvio Piazza, Opens Tecnologia Ltda.